Véronique Roger, M.D., Director, Mayo Clinic’s Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, is a graduate of U.E.R. de Medicine Saint-Antoine (University of Paris, France, Medical School) and the Minnesota School of Public Health. She is a cardiologist, epidemiologist and outcomes researcher, and is the Elizabeth C. Lane, Ph.D., and M. Nadine Zimmerman, Ph.D., Professor of Internal Medicine; and a Professor of Epidemiology at the Mayo Clinic College of Medicine.

Dr. Roger serves in several other leadership roles within Mayo Clinic, as a member of the Mayo Clinic Board of Governors and Board of Trustees, and nationally, on committees and task forces at the American Heart Association, the Institute of Medicine and the National Institutes of Health (NIH), where she is a member of the National Heart, Lung and Blood Advisory Council. Her research program, continuously funded by the NIH since 1996, focuses on the occurrence and outcomes of cardiovascular diseases, and is linked to the Rochester Epidemiology Project (REP).

As Director of the Center for the Science of Health Care Delivery, Dr. Roger oversees several initiatives relevant to the research use of clinical data. The internationally-recognized REP (funded by NIH) has used clinical data for research in the community for more than 60 years. The High Value Health Care Collaborative and Optum Labs are multicenter partnerships that foster the research use of clinical data in the electronic health record environment. Funded by DHHS’s Office of the National Coordinator for Health Information Technology, the Southeastern Minnesota Beacon Program is a community-based program focusing on “best practice” approaches to improving health and health care delivery in the United States. In addition, in late 2014 the center became one of a select few organizations designated by DHHS’s Agency for Healthcare Research and Quality as an Evidence-based Practice Center.

Conference Director

Lois E. Krahn, M.D., is a graduate of Bryn Mawr and Mayo Medical School. She completed her residency at Georgetown University Hospital with a subsequent fellowship at Mayo Clinic. Dr. Krahn is a Professor of Psychiatry in the Mayo Clinic College of Medicine and holds a joint appointment in the Department of Psychiatry and Psychology and the Division of Pulmonary Medicine.

In addition to serving as the course director for Delivery Science Summit 2015: Building the Evidence Base in Health Care Delivery, Dr. Krahn currently holds several other leadership positions, including vice chair of the Executive Operations Team in Arizona and chair of the Personnel Committee. Additionally, she is a member of both the Mayo Clinic Board of Governors and Board of Trustees. She has received numerous awards for her excellence in medical education.

Dr. Krahn has been conducting research and clinical practice as a sleep medicine specialist for more than 20 years. Her interests lie in exploring emerging concepts and trends in the field. She also researches the development of accessible and convenient forms of behavior therapy for patients with sleep disorders.


As the former Executive Editor of Kaiser Health News, Peggy Girshman was a founding editor of this 6-year-old online health care and health policy news service, which partners with dozens of news organizations nationwide, including NPR, USA Today, The Washington Post, NBC News, PBS Newshour, Chicago Tribune and many others.

She has been a health journalist for more than 30 years, as a producer and editor at Washington D.C. television stations, several national programs (Discover: The World of Science, senior medical producer at Dateline NBC). She worked as an executive editor at Congressional Quarterly during the historic 2008 presidential campaign and spent more than 15 years at NPR News, eventually becoming a managing editor.

Peggy won a national Emmy award (about Ebola, in 1995), four local Emmy awards, a co-winner of the American Association for the Advancement of Science science-writing prize and two Peabody awards for covering health care. She has had two journalism fellowships, one at the Marine Biological Lab in Woods Hole, Massachusetts, the other at MIT. She is on the board of the National Association of Science Writers, and selects journalists for various grants, awards and fellowships, including the National Academies Keck Futures Initiative scientific communications award, the Knight Science Journalism at MIT fellowship, and the Association of Health Care Journalists awards.


Dr. Ahlquist, a consultant in Gastroenterology and the Carol Gatton Professor of Gastrointestinal Research at Mayo Clinic, has served in numerous professional leadership roles and mentored more than 40 research fellows. He has pioneered noninvasive approaches for detection of GI neoplasia and published extensively in this area. Dr. Ahlquist's current research focuses on assay of molecular markers for the screen detection of colorectal cancer and pre-cancers as well as of neoplasms throughout the GI tract. His research team has co-developed a multi-marker stool DNA test, which was recently approved by FDA for general population screening of colorectal cancer.

Dr. Anderson is a tenured Professor of Public Health Sciences (PHS) in the University of Virginia School of Medicine, Department of Public Health Sciences. He serves as Associate Director for Population Sciences for the UVA Cancer Center. He is a graduate of the Johns Hopkins School of Hygiene and Public Health and is trained in epidemiology and behavioral sciences. He conducts health services research focused on patient outcomes with chronic illness relating to access to care quality, treatment modality, and has developed and validated several PRO measures for this purpose. Since joining UVA, Dr. Anderson has launched a research center focused on the use of electronic health records systems and data capture methods to integrate patient reported outcomes in care planning, referrals and follow-up in cancer care for care of rural populations.

James Bagian, M.D., is the Director of the Center for Healthcare Engineering and Patient Safety and a Professor in the Department of Anesthesiology and the College of Engineering at the University of Michigan. He has extensive experience in the fields of human factors, aviation, and patient safety.

Previously he served as the first and founding director of the U.S. Department of Veterans Affairs (VA) National Center for Patient Safety and as the VA’s first Chief Patient Safety Officer where he developed numerous patient safety related tools and programs that have been adopted nationally and internationally. The Medical Team Training program he instituted at the VA resulted in an 18 percent and 17 percent reduction in mortality and morbidity respectively associated with the operating rooms across the VA.

A NASA astronaut for over 15 years, he is a veteran of two Space Shuttle missions including as the lead mission specialist for the first dedicated Life Sciences Spacelab mission. Following the 1986 Challenger space-shuttle explosion, he dove and supervised the capsule's recovery from the ocean floor and was one of the leaders of the development of the Space Shuttle Escape System. He also served as the Chief Flight Surgeon and Medical Consultant for the Space Shuttle Columbia Accident Investigation Board. He is also currently the Co-chair of the Accreditation Council for Graduate Medical Education Clinical Learning Environment Review Committee, the Chair of the Joint Commission’s Patient Safety Advisory Group, a member of the DOD Trauma and Injury Subcommittee of the Defense Health Board, and a member of NASA’s Aerospace Safety Advisory Panel. Dr. Bagian received a B.S. degree in Mechanical Engineering from Drexel University and his M.D. from Thomas Jefferson University. He is a Fellow of the Aerospace Medical Association, a member of the National Academy of Engineering, the Institute of Medicine, and has received numerous awards for his work in the fields of patient safety and aerospace medicine.

Dr. Bagian’s awards include the American Medical Association’s 2001 Dr. Nathan S. Davis Award for outstanding public service in the advancement of public health and the Association of American Medical Colleges’ first annual Innovations Award in 2001. He also received the Frank Brown Berry Prize in Federal Healthcare which recognizes the military or federal physician who has made the most significant contribution to healthcare in the United States (2002), the Service to America Medal awarded to the federal employee who demonstrated the most significant lifetime achievement in public service (2003), the Outstanding Federal Healthcare Executive Award awarded to the senior executive who has made conspicuously outstanding contributions to Federal healthcare demonstrating superior leadership or executive management ability (2004), the inaugural Patient Safety Award from the Institute for Quality in Laboratory Medicine and the Jefferson Medical College Alumni Achievement Award (2005), the Vanguard Award for the Advancement of Patient Safety from The Doctors Company Foundation (2009), the American Astronautical Society's Melbourne W. Boynton Award for "outstanding contributions to the biomedical aspects of space flight" (2010), and most recently the 2012 Pete Conrad Patient Safety Excellence Award.

Timothy J. Beebe, Ph.D., has a special interest and substantial experience in developing and testing health measures and evaluating new data collection methods. His research interests also include health care policy, racial and ethnic disparities in health care, and general clinical outcome assessment.

He currently serves as chair of the Health Care Policy and Research Division and director of the Survey Research Center in the Department of Health Sciences Research. He is also deputy director of research for the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery and an adjunct professor in the Health Policy and Management Division, School of Public Health, University of Minnesota.

Dr. Berenson has published widely on a range of topics, including payment reform, health care cost containment and malpractice reform. He was a senior official in two Administrations and recently completed a term as a Commissioner at MedPAC, the last two years as Vice-Chair. A graduate of the Mount Sinai School of Medicine, Dr. Berenson is a board-certified internist who practiced for over 20 years. He is a Fellow of the American College of Physicians.

Dr. Bingener is also Vice Chair for Quality, Safety and Service at Mayo Clinic Department of Surgery and she works with a multidisciplinary team to enable the highest quality care for surgical patients. Dr. Bingener has sought additional training in human factors and systems engineering, and has applied those theories to surgical quality and patient safety. She collaborates with the Health System Engineering group at Mayo Clinic to optimize patient outcomes and surgical workload.

Dr. Blocker is the Associate Scientific Director of the first Mayo Clinic Clinical Engineering Learning Laboratory, newly-established in the Emergency Department. He is also an Adjunct Assistant Professor in the Department of Industrial and Systems Engineering at the University of Minnesota-Twin Cities and an Adjunct Professor in the Polytechnic School in the Ira A. Fulton Schools of Engineering at Arizona State University.

He received his Ph.D. from the University of Wisconsin-Madison in Industrial and Systems Engineering with a concentration in Human Factors and Ergonomics (Cognitive). His primary area of research focus is to improve surgical procedures, teamwork, communication, transitions (including handoffs) and interactions within complex health care systems.

In his role as Vice Chair of Information Technology at Mayo Clinic, James supports Enterprise Technology Services and Information Management and Analytics. He is also serving as the IT director for Mayo Clinic's three collaborative centers — the Center for Individualized Medicine, the Center for Regenerative Medicine, and the Center for the Science of Health Care Delivery — supporting discovery, translation and application of new models of care along with new diagnostics and therapies. He is currently an Instructor in Medical Informatics at the Mayo Clinic College of Medicine.

Dr. Cella earned his bachelor's degree in Psychology from Northwestern University and his Ph.D. in Clinical Psychology from Loyola University of Chicago. His research interests and accomplishments are focused in the areas of basic measurement research, descriptive studies of quality of life (QOL) and cancer survival, analysis and interpretation of patient-reported outcomes data in clinical trials, and QOL intervention research.

Dr. Cima is a fellow of the American College of Surgeons and the American Society of Colon and Rectal Surgery. He oversees the Surgical Quality Subcommittee for Mayo Clinic, and is the Medical Director of the Surgical Outcomes Program in the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery. He is a graduate of UC Davis and Stanford University School of Medicine.

Dr. Cohn is an Associate Professor in the Department of Industrial and Operations Engineering, with a dry appointment in the School of Public Health, as well as the Associate Director of the Center for Healthcare Engineering and Patient Safety. She is also an Affiliate of the MIT Global Airline Industry Program. Her research interest is in applied combinatorial optimization, primarily in healthcare and aviation. She received her Ph.D. in Operations Research from the Operations Research Center at the Massachusetts Institute of Technology in 2002 and earned the A.B. in Applied Mathematics from Harvard University in 1991.

In his role as Chief Scientific Officer, Dr. Crown is responsible for research activities of Optum Labs. From 2004-2013, Dr. Crown led the health economics, late phase research, data products, and epidemiology businesses at Optum Life Sciences. He was Vice President of Outcomes Research and Econometrics at Thomson Reuters Medstat from 1994-2004. From 1982-1995, Dr. Crown was a faculty member of the Florence Heller Graduate School, Brandeis University, where he taught graduate courses in statistics and conducted research on the economics of aging and long-term care policy. He received his doctorate degree in urban and regional studies from the Massachusetts Institute of Technology, and a master of arts in economics from Boston University. The author of two books and co-author of two others, Dr. Crown has published approximately 150 peer-reviewed journal articles, book chapters, and other scholarly papers. Known for his early application of sample selection bias models in the pharmaceutical outcomes research literature, he is a frequent speaker on statistical methods for the analysis of observational data at professional meetings and conferences. In addition to his CSO role within Optum Labs, Dr. Crown is Affiliate Faculty, Mongon Institute for Health Policy, Harvard University. He was also 2013-14 President of the International Society of Pharmacoeconomics and Outcomes Research.

Dr. Cuddeback leads AMGA's Anceta collaborative, bringing together AMGA member organizations to improve population health through comparative clinical analytics, in partnership with Humedica and Optum Labs. He is also responsible for measurement and evaluation for the American Medical Group Foundation's national campaign to reduce the burden of chronic disease and other Foundation collaboratives. John is a graduate of Case Western Reserve University and Indiana University School of Medicine.

During the past 20 years, Dr. Dexter and his colleagues have developed much of the science in anesthesia group and operating room management. He is Statistical Editor of Anesthesia & Analgesia and Section Editor for Economics, Education, and Policy. Details of his background, expertise, contact information, as well as the comprehensive bibliography of scientific papers in OR management, are available online.

Dr. Dowdy is also a Professor in the Division of Gynecologic Surgery. He is the physician champion for the National Surgical Quality Improvement Program for Surgery at Mayo Clinic, Rochester, and has led multiple initiatives to improve the quality and value of surgical care.

Dr. Dyrbye is a Professor of Medical Education, and a consultant in the Division of Primary Care Internal Medicine at Mayo Clinic. She is Associate Chair for Faculty Development, Staff Satisfaction, and Diversity for the Department of Medicine, Mayo Clinic, and Associate Director of the Department of Medicine Program on Physician Well-being. She is a co-Primary Investigator on Mayo Medical School's grant “Accelerating Change in Medical Education,” awarded by the American Medical Association.

Dr. Ehlinger is also an adjunct professor in the University of Minnesota's School of Public Health. He is board certified in pediatrics and internal medicine and has a Master of Science degree in Public Health. Previously, he was director and Chief Health Officer for Boynton Health Service at the University of Minnesota and was director of Personal Health Services at the Minneapolis Health Department. Dr. Ehlinger currently serves as president of the Association of State and Territorial Health Officials.

David Eton is an Associate Professor of Health Services Research at the Mayo College of Medicine and a faculty member within the Division of Health Care Policy and Research and the Kern Center for the Science of Healthcare Delivery at Mayo Clinic. He is trained as a social-health psychologist with expertise in the measurement of patient health-status and quality-of-life outcomes. He has published extensively across a broad spectrum of health care research, including clinical trials and observational studies; development and psychometrics of self-report measures; psycho-social issues in chronic illness; and clinical significance of scores on patient health-status measures. Broadly speaking, Dr. Eton's research attempts to better understand what "quality of life" means to the health care consumer, with the ultimate goal of using such information to tailor care to the needs of the individual.

Bill George is a Senior Fellow at Harvard Business School, where he has taught leadership since 2004, and is the former Chair and Chief Executive Officer of Medtronic. He is the author of four best-selling books: Authentic Leadership, True North, Finding Your True North, and 7 Lessons for Leading in Crisis. Professor George is faculty chair of HBS’s executive education program Authentic Leadership Development and co-chair of Leading Global Enterprises.

He joined Medtronic in 1989 as President and Chief Operating Officer, was Chief Executive Officer from 1991-2001, and Chairman of the Board from 1996 to 2002. Earlier in his career, he was an executive with Honeywell and Litton Industries and served in the U.S. Department of Defense. Mr. George currently serves as a director of ExxonMobil, Goldman Sachs, Mayo Clinic, and also recently served on the board of Novartis and Target. He is a director of Minnesota’s Destination Medical Center Corporation, World Economic Forum USA, and the Guthrie Theater.

In April 2014 the Franklin Institute awarded Bill the 2014 Bower Award for Business Leadership. He was elected to the National Academy of Engineering in 2012. He has been named one of "Top 25 Business Leaders of the Past 25 Years" by PBS; "Executive of the Year-2001" by the Academy of Management; and "Director of the Year-2001-02" by the National Association of Corporate Directors. Mr. George has made frequent appearances on television and radio and his articles have appeared in The Wall Street Journal, The New York Times, Fortune, Harvard Business Review and numerous publications.

Dr. Griffin studies social and behavioral determinants of health, especially as they affect women, family caregivers and underserved populations. Her work includes both qualitative and quantitative research to promote health care practices that can improve patient and family health and quality of life. Dr. Griffin also directs a research program that aims to develop, test and share transformative strategies that can optimize patient experiences and outcomes by improving how health care is delivered.

Dr. Susan Hallbeck, PE, CPE is also a Professor of Healthcare Systems Engineering at Mayo Clinic in Rochester, MN. For the 23 years prior to her arrival at Mayo, she was a Professor in Industrial Engineering at the University of Nebraska Lincoln with a courtesy Professorship in Surgery at the University of Nebraska Medical Center. She is a Fellow of the Human Factors and Ergonomics Society. She has over 160 peer-reviewed publications. Dr. Hallbeck earned her Ph.D. from Virginia Tech, her M.S. from Texas Tech and her B.S. from Iowa State University, all in Industrial Engineering.

Thomas Hellmich, M.D., holds joint appointments in the Department of Pediatric and Adolescent Medicine; and the Department of Emergency Medicine at Mayo Clinic.

He has a strong educational résumé as well, graduating from DePauw University in Greencastle, Indiana, with a degree in Zoology, and going on to obtain his medical degree from Indiana University School of Medicine. He conducted residencies and a fellowship at the Medical College of Wisconsin at the Children’s Hospital in Milwaukee, and obtained his M.B.A. in Medical Group Management from the University of St. Thomas in Minneapolis.

Dr. Hellmich came to Mayo in 2012 from the University of Minnesota, where he served as Assistant Professor in Pediatric Emergency Medicine. He has held a number of leadership in Pediatrics and Emergency Medicine over his career, including Chief of Staff at Children’s Hospital and Clinics of Minnesota, Minneapolis.

Dr. Hellmich has received a number of awards and recognitions over the course of his career, and shares his experience regularly by teaching courses across a broad range of Emergency Medicine curricula. Among other leadership roles, he is the medical director of Mayo Clinic’s first Clinical Engineering Learning Laboratory – established in the Emergency Department.

Dr. Hess is Research Chair for the Department of Emergency Medicine, and Associate Director for the Healthcare Delivery Research Scholars Program at Mayo Clinic. He is a board-certified academic emergency physician who has completed a fellowship in critical care medicine at Mayo Clinic, a clinical research fellowship at the University of Ottawa, holds a Master of Science in epidemiology from the University of Ottawa, and a medical degree from the University of Alabama School of Medicine.

Dr. Hess' primary area of academic interest is patient-centered outcomes research and shared decision making in the acute setting. The author of over 80 peer-reviewed publications, Dr. Hess has presented nationally and internationally, and also conducted workshops on patient-centered outcomes research in the acute setting. He has obtained peer-reviewed funding to conduct two multicenter shared-decision making randomized clinical trials from the Patient-Centered Outcomes Research Institute (PCORI): Chest Pain Choice and Head CT Choice.

Dr. Hogan is a faculty member in the Division of Health Informatics and Implementation Science within the University of Massachusetts Medical School. He has led or collaborated on a variety of federally-funded studies focused on the implementation of consumer health information systems in complex patient populations, and has published on these topics in diverse venues including Medical Care, the Journal of the American Medical Informatics Association, and the Journal of General Internal Medicine.

He has a diverse background encompasses information and communication sciences and he received his Bachelor of Science degree from the University of Pittsburgh, Master of Science and Ph.D. from the University of Illinois at Urbana-Champaign, and completed a postdoctoral fellowship in the Veterans Health Administration.

From 1993 to 2012, Dr. Isham was Medical Director and Chief Health Officer at HealthPartners. He is currently co-chair of the Institute of Medicine's Roundtable on Population Health Improvement and co-chair of the National Quality Forum's Measurement Application Partnership, which advises CMS on the use of quality measures for incentive payments. Dr. Isham is a member of the Boards of Directors for Presbyterian Health Systems in New Mexico and the Marshfield Clinic System in Wisconsin.

Dr. Isham was former chair of the Institute of Medicine's Roundtable on Health Literacy and a former founding co-chair of the National Committee for Quality Assurance's Committee on Performance Measurement, the steward of HEDIS. He was a member of the CDC's Task Force on Community Preventive Services, AHRQ's United States Preventive Services Task Force and the Advisory Committee to the Director of CDC. Dr. Isham participated in a review of the Public Health Portfolio of the Robert Wood Johnson Foundation in 2012 and on RWJ's advisory panel on the spread of a Culture of Health in the United States in 2014. In 2003, Dr. Isham was appointed as a lifetime National Associate of the National Academies of Science in recognition of his contributions to the work of the Institute of Medicine.

Dr. Jacob is also the Medical Director of the Outpatient Procedure Center at Mayo Clinic in Rochester, Minnesota. He is a graduate of Rose-Hulman Institute of Technology and Indiana University School of Medicine and is currently a member of the American Society of Anesthesiology, the Society for Ambulatory Anesthesia, and the American Society for Regional Anesthesia and Pain Medicine. Dr. Jacob collaborated with members of the Division of Colorectal Surgery to develop a multidisciplinary Enhanced Recovery Pathway for patients undergoing colorectal surgery, and has published numerous papers and been an invited speaker on the topic of perioperative Enhanced Recovery clinical pathways.

Dr. Kumbamu is a sociologist with research and teaching interests in the field of the sociology of health and medicine, science and technology studies, community engagement, bioethics, knowledge translation, and qualitative approaches. Currently, he is working as an Assistant Professor of Biomedical Ethics and a Principal Analyst in the Center for the Science of Healthcare Delivery, Mayo Clinic, Rochester.

Vipin Kumar is a Regents Professor at the University of Minnesota, where he holds the William Norris Endowed Chair in the Department of Computer Science and Engineering. Dr. Kumar's research interests include data mining, high-performance computing, and their applications in Climate/Ecosystems and Biomedical domains. He has authored over 300 research articles, and has coedited or coauthored 11 books including widely used text books ``Introduction to Data Mining'' and ``Introduction to Parallel Computing''. Dr. Kumar co-founded SIAM International Conference on Data Mining and served as a founding co-editor-in-chief of Journal of Statistical Analysis and Data Mining (an official journal of the American Statistical Association). Dr. Kumar is a Fellow of the ACM, IEEE and AAAS. Kumar's foundational research in data mining and its applications to scientific data was honored by the ACM SIGKDD 2012 Innovation Award, which is the highest award for technical excellence in the field of Knowledge Discovery and Data Mining (KDD).

Dr. LeBlanc’s research centers around the way healthcare is delivered in clinical encounters between clinicians and patients. Specifically, she focuses on the generation and synthesis of knowledge, and its translation into practice through the design, evaluation, implementation, and sustainability of patient-centered interventions, and their impact on patient important outcomes. Dr. LeBlanc has lead or contributed to over 10 federally funded dissemination and implementation proposals, including multi-centered, multi-sites pragmatic trials.

Dr. Lindor is working collaboratively with university and industry partners to create and deliver academic offerings that will better prepare the next generation of health professionals to lead change in the context of a quickly evolving health care system. Before joining ASU in 2012, Dr. Lindor served as Dean of the Mayo Medical School and was a Professor of Medicine and Chair in the Division of Gastroenterology and Hepatology at Mayo Clinic. Dr. Lindor received his medical degree from Mayo Medical School.

In his role at the HealthPartners Institute, Dr. Maciosek leads the analytic team that supports the National Commission on Prevention Priorities. The team recently released the Community Health Advisor that makes complex microsimulation results accessible to county-level decision makers. Dr. Maciosek is currently leading economic analyses within federally-funded studies of depression care and telemonitoring-assisted hypertension management, and decision analyses for the Centers for Disease Control and Prevention and for US Preventive Services Task Force.

Dr. Magnan served as Commissioner of Health for the Minnesota Department of Health, 2007-2010, and had significant responsibility for implementation of Minnesota's 2008 health reform legislation. She also currently serves as a staff physician at the Tuberculosis Clinic at St. Paul-Ramsey County Department of Public Health and serves on the boards of MN Community Measurement and NorthPoint Health and Wellness Center, a federally qualified health center and part of Hennepin Health.

Over the past decade, Dr. Masica has maintained system-level roles in quality, patient safety, and health services research, while continuing to practice clinically as a hospital-based internist. His main investigative interests are in the areas of comparative effectiveness and delivery science.

Dr. Masica's operational responsibilities are focused on deployment of evidence-based practices into daily care, particularly the design of accelerated adoption strategies and assessing impacts of those implementations. He has been designated as a Senior Fellow by the Society of Hospital Medicine, and was recognized by the Dallas-Fort Worth Hospital Council as their 2012 Young Healthcare Executive of the Year. Dr. Masica is a graduate of Harvard University and the Indiana University School of Medicine, and completed his internal medicine residency at UT-Southwestern Medical Center with a subsequent research fellowship in clinical pharmacology at the Vanderbilt University School of Medicine.

Dr. Morgenthaler is a Professor of Medicine and a Consultant in the Pulmonary, Critical Care, and Sleep Medicine Division at Mayo Clinic. He has recently served as President of the American Academy of Sleep Medicine, and serves as a Director for the Minnesota Alliance for Patient Safety. He is a graduate of the Massachusetts Institute of Technology and Dartmouth Medical School.

Dr. Al Mulley is also a Professor of Medicine at the Geisel School of Medicine at Dartmouth. Before joining The Dartmouth Center, Dr. Mulley spent 35 years on the Harvard faculty and the staff of Massachusetts General Hospital where he was the founding Chief of the General Medicine Division and Director of the Medical Practices Evaluation Center. Dr. Mulley is a member of the Institute of Medicine of the National Academy of Sciences. His research focuses on measurement of processes, outcomes, and patient preferences to improve the quality of health care decision making and delivery.

Dr. Murad is a clinical epidemiologist and a methodologist with a career focus on improving the methods of translational research and integrating the best available evidence in practice. He teaches evidence-based medicine and evidence synthesis at the Mayo Graduate School and international workshops. He conducts systematic reviews and meta-analysis and assists multiple professional organizations in developing clinical practice guideline. He has over 275 peer-reviewed publications.

Dr. Murphree is a graduate of Stanford and Yale Universities, and was a Fulbright Fellow in 2001. Prior to joining Mayo Clinic, Dr. Murphree spent six years in quantitative finance.

Dr. Nestler also serves as the Associate Medical Director for the Mayo Clinic Clinical Engineering Learning Laboratory in the Emergency Department, as well as Quality Chair for the Department of Emergency Medicine. He serves multiple local and national quality roles, is a councillor for the American College of Emergency Physicians (ACEP), and serves on their state Board of Directors. Dr. Nestler is a graduate of the University of Illinois College of Medicine, completed his residency at Case Western Reserve University in Ohio, and completed a Research Fellowship with Mayo Clinic.

Dr. David E. Newman-Toker is Associate Professor of Neurology and Otolaryngology at the Johns Hopkins University School of Medicine. His training is in Neurology, Neuro-ophthalmology, Neuro-otology, and Clinical Research Methods. Dr. Newman-Toker’s clinical interest is diagnosis of acute disorders of the brainstem and cranial nerves, including stroke. He has published more than 70 peer-reviewed journal articles and given more than 150 invited lectures on diagnosing dizziness and vertigo.

Che Ngufor, Ph.D. (MSc in Mathematics 2008, PhD in Computational Sciences and Informatics 2014) is currently working as a Postdoctoral Research Associate at Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery (CSHCD), Division of Biomedical Statistics and Informatics. Within the Clinical Informatics Program and the Optum Labs program, Dr. Ngufor has ongoing research projects in developing advanced machine learning methods for optimizing treatment decisions in blood transfusion and diabetes, identification of high-need high-cost Medicaid beneficiaries, detection and prediction of disease progression, prediction of optimal glycemic control targets, and large scale detection and prediction of adverse drug reactions.

Jörgen Nordenström, M.D., Ph.D.; is a Professor of Surgery at Karolinska Institutet, Stockholm, Sweden. He graduated from University of Lund, undertook postgraduate studies at the Department of Surgery, Columbia-Presbyterian Medical Center in New York. He obtained an MD-Ph.D. degree at Karolinska Institutet.

His research relates mainly to endocrine surgery and metabolism, particularly focusing on calcium and bone mineral metabolism. He has a long and continuing interest in undergraduate teaching and surgical training. He also has a strong interest in Evidence-based Medicine and has written a textbook on this subject that has been translated into three languages, including English: Evidence-Based Medicine in Sherlock Holmes’ Footsteps (Blackwell Publishing, 2007).

His publication list includes 150 original papers, chapters in textbooks and five books. His most recent book is a textbook on value-based health care: Value-based Health Care – Are We As Good As We Can Be? (in Swedish), Karolinska Institutet University, Press, 2014.

Dr. Nordenström’s present focus is related to health care quality improvement activities, particularly training and implementation of improvement strategies/processes. He also recently co-developed an ongoing national leadership program with Johan Thor – Leadership for Value-Based Health Care.

In her current role, Dr. Odell supports clinical pharmacists who are embedded in primary care and specialty clinic care teams and provides comprehensive medication assessment and management for complex patients. She is a graduate of University of Minnesota College of Pharmacy and School of Public Health and completed a primary care pharmacy practice residency, practicing in a central Minnesota rural health care system, before joining Mayo Clinic in 2002.

Dr. Padman is Professor of Management Science and Healthcare Informatics in the H. John Heinz III College at Carnegie Mellon University in Pittsburgh. She is also a Thrust Leader of Health Informatics Research at iLab and Research Area Director for Operations and Informatics at the Center for Healthcare Analytics at the Heinz College, Adjunct Professor in the Department of Biomedical Informatics at the University of Pittsburgh School of Medicine, and Honorary Professor in the School of Health Sciences at the University of Salford in UK. Her research examines healthcare operations and decision support and process modeling and risk analysis in the context of information technology interventions in healthcare delivery and management using both quantitative and behavioral science models and methods. Some new research directions include developing and evaluating IT-enabled personalized healthcare solutions for underserved populations and novel analytics to support 'consumability' of healthcare data for better decision making by clinicians and consumers.

Stephen Parente, Ph.D., M.P.H., M.S. is the Minnesota Insurance Industry Chair of Health Finance in the Carlson School of Management, Associate Dean of M.B.A. Programs and the Director of the Medical Industry Leadership Institute at the University of Minnesota. As a Professor in the Finance Department, he specializes in health economics, information technology, and health insurance. Dr. Parente has been the principal investigator on large funded-studies regarding consumer directed health plans, health information technology and health policy micro-simulation. He is currently the Governing Chair of the Health Care Cost Institute. He is the Founding Director of the Medical Valuation Laboratory, a nine college interdisciplinary effort to accelerate medical innovation from scientists, clinicians and entrepreneurs. Dr. Parente was a health policy advisor for the McCain 2008 Presidential Campaign and served as Legislative Fellow in the office of Senator John D. Rockefeller IV (D WV) in 1992/93. He has a doctorate from Johns Hopkins University.

Dr. Pasupathy is an expert in systems engineering and health informatics, developing data mining and predictive analytics models/algorithms and designing and improving complex clinical processes to improve quality of care delivery and health outcomes. Dr. Pasupathy has a Master's degree and a Ph.D., both in Industrial and Systems Engineering from Virginia Tech. He was on the faculty in Health Management and Informatics in the University of Missouri's School of Medicine, and worked with organizations such as American Red Cross and Aurora Health Care.

Shawna J. Perry, MD is currently Associate Professor of Emergency Medicine at University of Florida Health Sciences Center in Jacksonville, FL, where she had been Director of Clinical Operations, Chief of Service and Associate Chair until 2008. For the last 6 years, Dr. Perry was the Director for Patient Safety System Engineering at Virginia Commonwealth University Health Systems in Richmond, VA, as well as Associate Chair for the Department of Emergency Medicine.

Dr. Perry’s primary area of scholarly interest has been in patient safety, with a particular interest in human factors and ergonomics, the nature of system failures, transitions in care, the impact of IT upon clinical care, organizational behavior and teamwork. She is widely published on these topics related to patient safety, as well as naturalistic decision-making, communications and emergency medicine. Dr. Perry is a graduate of Stanford University and Case Western Reserve School of Medicine.

Dr. Pollak is also the Co-Leader of Cancer Control and Population Sciences at the Duke Cancer Institute. She has been developing behavioral interventions using motivational interviewing for the past 16 years. Dr. Pollack has been researching clinician-patient communication for the past 12 years, and has been teaching clinicians directly for the past four years. One skill that she focuses on is teaching clinicians motivational interviewing.

Dr. Pruthi received her M.D. degree from the University of Manitoba, Canada in 1990, and then completed a Family Medicine residency at Mayo Clinic in 1994. Dr. Pruthi is the Medical Director for the Connected Care Innovation Platform in the Mayo Clinic Center for Innovation. She is the Chief Medical Editor for Global Business Solutions and a Women's Health Specialty Editor of She is also the Medical Director for Patient Experience at Mayo Clinic in Rochester, Minnesota.

Dr. Quanbeck is currently the Principal Investigator of two implementation research studies funded by the National Institutes of Health. He has published 15 articles on healthcare quality improvement and implementation science since 2009. Dr. Quanbeck holds a Ph.D. in Industrial and Systems Engineering from the University of Wisconsin-Madison.

Carleton T. Rider retired in June 2014 as Chief Clinical Administrative Officer, Via Christi Health, in Wichita, Kansas. He was responsible for five hospitals in Wichita; a position he held since April 2012. In January 2008 Mr. Rider retired as Senior Administrator of Mayo Clinic after a career of 31 years. He served as the Administrator of the new Mayo Clinic in Jacksonville, Florida from its commencement in 1984 through 1993. In this capacity he served as Secretary of the Board of Governors, Mayo Clinic Florida. From 1991-2006 he served as a Director of Winn-Dixie Stores, Inc., a publicly traded grocery chain which reached a peak of $12 billion in revenue. From 1992-1997 Mr. Rider served as a member of the Mayo Clinic Board of Trustees. While in leadership in Jacksonville, Mr. Rider served on the Episcopal High School Board, the YMCA Board, the United Way Board and the Board and Executive Committee of the Jacksonville Chamber of Commerce. In 1993, Mr. Rider was named Continuous Improvement Officer of Mayo Clinic and in that role served as an examiner for the Malcolm Baldrige National Quality Award. He served as the 1992 Campaign Chair of the United Way of Northeast Florida and the 1995 Campaign Chair of the United Way of Olmsted County, Minnesota. In 2006 Mr. Rider was named the Distinguished Mayo Administrator. Mr. Rider served as the Chair of the Board of Directors of the American Medical Group Association (AMGA) from October 2003 – 2004 and subsequently served as Chair of the Board of the American Group Foundation, the charitable arm of AMGA focused on quality improvement. He has written and spoken on the subjects of medical group practice management, health care reform, quality improvement in health care, professional compensation administration and leadership development. He served in Vietnam with the U. S. Marine Corps. He is a graduate of the University of Minnesota and received a Masters of Arts from San Francisco State University and a Masters of Public Health in Healthcare Administration from the University of California Berkeley. From 2007-2009 Mr. Rider served as a Senior Fellow with the Center for Global Health and Medical Diplomacy, Brooks College of Health, University of North Florida. In 2010 Mr. Rider served as the interim President and Chief Executive Officer of Mission Health System, a 1000 bed hospital system located in Asheville, North Carolina.

Dr. Santrach oversees and monitors patient care-related quality activities at Mayo Clinic. In her role as Associate Dean for Value Creation, she serves as the Chief Quality Officer for Mayo Clinic at the enterprise level. Her quality experience includes service as the Chair of the Board of Directors for the Institute for Clinical Systems Improvement and the Chair of the Patient Safety Committee for the Minnesota Hospital Association. Transfusion Medicine is her specialty, and she is an Associate Professor of Laboratory Medicine and Pathology.

Dr. Shah is health services researcher in the division of Health Care Policy and Research at Mayo Clinic. He is also an Associate Professor of Health Services Research in the Mayo Clinic College of Medicine. He is currently the co-director of the Translating Comparative Effectiveness Research (TRACER) Unit, a part of the Mayo Center for Translational Science Activities (CTSA). He is also the Scientific Director for the Optum Labs Initiative in the Centers for Science of Health Care Delivery at Mayo Clinic.

Nilay’s research focus is on improving chronic care delivery, especially for patients with multiple chronic conditions. His work incorporates a range of methodological tools including mathematical models, observational designs, and prospective trials. In addition, he is involved in numerous studies to test the role of decision support tools for patient-centered knowledge translation and for translating comparative effectiveness research into routine clinical practice. Nilay is also involved in a number of studies testing different models of care delivery in both the primary care and specialty care settings. He received his Bachelor’s and Master’s degree in Pharmacy from the School of Pharmacy at the University of Wisconsin-Madison. He received his doctoral degree in Population Health Sciences from the Medical School at the University of Wisconsin-Madison.

Before joining the faculty at ERAU in the fall of 2012, Dr. Shappell was professor of Industrial Engineering at Clemson University from 2005-2012. Before that, he was the Human Factors Research Branch Manager at the Civil Aerospace Medical Institute. In addition, he has served nearly 20 years (11 years on active duty) in the U.S. Navy as an Aerospace Experimental Psychologist. During his time in the Navy, Dr. Shappell served as the Human Factors Branch Chief at the U.S. Naval Safety Center and as a human factors accident investigation consultant for the Joint Service Safety Chiefs. He has published/presented well over 200 papers, books, and presentations in the fields of accident investigation, system safety, behavioral stressors, sustained operations and fatigue. While noted for his work in aviation, Dr. Shappell has been involved in a variety of industries including petrochemical industry, forensic science, mining and medicine.

Dr. Shappell received a B.S. in psychology (1983) from Wright State University graduating Summa Cum Laude with honors in psychology, and followed with a Ph.D. in neuroscience from the University of Texas Medical Branch in 1990. Dr. Shappell is a fellow of the Aerospace Medical Association, fellow and past-president of the Aerospace Human Factors Association; fellow of the American Psychological Association and past-president of Division 21 - Applied Experimental and Engineering Psychology, past-secretary/treasurer of the Human Factors and Ergonomics Society, and member of the Association of Aerospace Psychologists, member of the Institute of Industrial Engineers, and member of the Association of System Safety Engineers.

Dr. Sherman was born and raised in Cleveland, Ohio. She completed her Bachelors of Science in Natural Sciences at the University of Akron. She completed her medical degree at Northeast Ohio Universities College of Medicine in Rootstown, Ohio. She then went on to complete her orthopedic surgery residency and one additional year of fellowship in orthopedic oncology at Mayo Clinic in Rochester, MN. She then joined the staff at Mayo Clinic in Jacksonville in August of 2012 and specializes in Adult reconstruction and Orthopedic Oncology. She is a consultant in orthopedics. She has beautiful two children, Samantha (7) and Nathan (3).

Dr. Shubert is a General Surgery Resident in the Mayo Clinic Department of Surgery and a Research Fellow in the Clinician Investigator Training Program at Mayo Clinic. He holds three degrees from the University of Alabama at Birmingham: a Bachelor's of Science in Business Management, a Master's of Science in Healthcare Administration, and a Doctor of Medicine.

Dr. Shubert's primary areas of academic interest are regarding the clinical research of process improvement and quality management. Specific areas of interest include risk stratification and multidisciplinary, evidence-based patient care models for process, quality, safety and cost improvement. The author of several peer-reviewed publications, Dr. Shubert has presented his work locally, nationally and internationally. Dr. Shubert, along with the Mayo Clinic Section of Hepatobiliary and Pancreas Surgery, has transformed the perioperative care of pancreas surgery patients resulting in decreased complications, readmission, length of stay and cost of care.

Dr. Simon is an Associate Consultant in the Department of Health Sciences Research at Mayo Clinic with a focus on clinical data science in the Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery. Prior to joining Mayo Clinic, Dr. Simon was a clinical assistant professor in the Institute for Health Informatics at the University of Minnesota, where he established a clinical data mining program. His background is in computer science and statistics and his current research interest primarily focuses on developing of novel large-scale data mining approaches towards discovering clinical knowledge from electronic health records, image and genomic data, and integrating this knowledge into clinical decision support for increasingly personalized treatments. Prior to joining the University of Minnesota, he was a faculty member at Mayo Clinic and he was a senior software engineer at Yahoo! Inc. Dr. Simon received his PhD from the University of Minnesota, Twin Cities. Dr. Simon is the principal investigator or co-investigator on several extramural grants addressing computational issues in the application of data science to health care.

Dr. Sir graduated with a Ph.D. degree in Industrial and Operations Engineering (IOE) with a focus on Operations Research from the University of Michigan in 2007. He also holds a Bachelor of Science and a Master of Science in Engineering (M.S.E.) degree in IOE and an M.S.E. degree in Electrical Engineering – Systems, all from the University of Michigan.

Dr. Sir has expertise in developing algorithmic and computational methods for large-scale optimization problems needed to effectively (and practically) determine good (if not optimal) solutions. Dr. Sir's research has focused on complex scheduling and treatment planning problems arising in health care operations and radiation therapy. In addition, he has developed simulation-based optimization algorithms for streamlining patient flow by optimizing resource levels used at different stages of the care delivery process, from admission through discharge. Dr. Sir is also interested in developing decision support systems to optimally manage workload in dynamically changing health care settings.

Dr. Sloan is also the Chair of Quality of Life Research Initiative at Mayo Clinic and the Health Outcomes Committee for the Alliance Cancer Research Group. He has over 25 years of experience as a statistical consultant and researcher into measurement issues and clinical trials. Widely published with over 450 peer-reviewed citations, Dr. Sloan has focused recent research activities on methods of assessing quality of life (QOL) of cancer patients and other patient-reported outcomes.

Dr. Sofaer’s research has included exploring with patients, consumers and family members their definitions of quality in health care; testing specific quality measures with different sub-groups of people; understanding what is and is not known about how patients perceive and define quality; and contributing to the development of instruments to assess patient's experience of care.

Dr. Sorenson is currently on the Core Hip and Knee team of the High Value Health Care Collaborative based at Dartmouth-Hitchcock Medical Center. He has led change in the Orthopedic Service Line at Virginia Mason to focus on patient engagement through patient reported outcome measures, shared decision making, improved safety and throughput for hip and knee replacement patients.

He was a major resource for the Bree Collaborative in the state of Washington to define appropriateness criteria and safety measures to produce a bundle purchasing program using evidence based medicine criteria that informs patients and purchasers about methods to achieve high quality and safety during the episode of care for hip and knee replacement surgery. This approach has attracted the Pacific Business Group on Health, representing large employers to name Virginia Mason a "Center of Excellence" for Hip and Knee Replacement.

Dr. Takahashi serves the local community of Rochester as a primary care internist and geriatrician. He obtained his M.D. at the University of Illinois and his medical training in internal medicine and geriatrics at Mayo Clinic Rochester. Dr. Takahashi received a Master's of Public Health from the University of Minnesota in 2011. He currently serves as the co-medical director for the Mayo Clinic Biobank.

His research interests involve risk stratification for hospitalization using novel predictors like pharmacogenomics and socioeconomic status. Dr. Takahashi is also interested in studying new models of care delivery like telemedicine, care transitions and palliative home care. His educational efforts include training geriatric fellows, residents and medical students at Mayo Clinic. He is currently a fellow of the American College of Physicians, and the American Geriatrics Society.

Dr. Thorsteinsdottir is also a former KERN scholar at the Mayo Clinic Robert D and Patricia E. Kern Center for the Science of Healthcare Delivery. She is a graduate of the University of Iceland and Mayo Clinic Internal Medicine Residency and completed a fellowship in Medical Ethics at Harvard Medical School. She is also board certified in Hospice and Palliative Medicine. Dr. Thorsteinsdottir is a member of the Geriatric Nephrology Advisory group of the American Society of Nephrology. She is the author of 19 published articles.

Dr. Tilburt obtained a B.A. in Philosophy from Yale and his M.D. from Vanderbilt, followed by an internal medicine residency at the University of Michigan. He also completed ethics and general internal medicine research fellowships at Johns Hopkins and served briefly as a “staff scientist” in bioethics at NIH. Jon practices internal medicine at Mayo Clinic, where he is professor of medicine and associate professor of biomedical ethics. Since coming to Mayo Clinic in 2007, he has received numerous research awards from NIH, CDC, and private foundations. His research investigates challenges in and opportunities to improve patient-centered care by affirming the dignity of patients and families while maintaining the integrity of healthcare professionals. A generalist by instinct, he studies ethical issues related to topics including evidence-based medicine, shared decision making, healthcare reform, integrative medicine, and health disparities including the impact of these issues on the medical profession. He and his wife, Jackie, share 4 children. In his spare time he enjoys fly fishing, cycling, as well as reading philosophy and theology.

Dr. van Ryn is also Director of the Research Program on Equity and Inclusion in Healthcare (REIH) in the Division of Health Care Policy and Research.

Dr. van Ryn completed a PhD and MPH at the University of Michigan School of Public Health and Institute for Social Research. While there, she won the prestigious Rackham award for best dissertation as well as the National Mental Health Association’s annual award for Best Preventive Intervention, both in recognition of her intervention research project focused on preventing poor mental health among the newly unemployed.

In 1991, Dr. van Ryn joined the brand new School of Public Health at the University at Albany to successfully establish and develop the MPH and Dr.PH programs in Social Behavior and Community Health. In 2000 she moved to Minnesota to take a joint position as an Associate Professor at the University of Minnesota, Division of Epidemiology, and as the Associate Director of the Minneapolis VA Chronic Disease Outcomes Research Center. While there she obtained funding from the National Cancer Institute for an independent research center—the VA Colorectal Cancer Quality Enhancement Institute—and from the VA for a post-doctoral training grant, which is still going strong. In 2004 Dr. van Ryn moved full time to the University of Minnesota, Department of Family Medicine. She joined Mayo Clinic to lead the Research Program on Equity and Inclusion in Healthcare in June, 2013.

Dr. van Ryn has been the Primary Investigator on several large studies applying interdisciplinary approaches focused on the determinants of disparities in the quality of health care and disparities in health outcomes for diverse patient groups and their caregivers. She works with a large team of colleagues and mentees who are advancing several lines of research aimed both at reducing the provider, patient and encounter contributors to disparities in care for racial minorities, low SES, obese, and GLBT patients and at protecting the well-being of members of the health care workforce who belong to traditionally stigmatized or marginalized groups. She is currently the Principal Investigator of a comprehensive diversity and inclusion climate assessment at Mayo Clinic and of an NHLBI, NIH funded longitudinal study of 4,750 medical students, which is intended to identify the student and medical school factors that contribute to or protect from physician racial and other biases in clinical judgment and behavior. She has been the primary mentor on several disparities-related VA Career Development Awards, NIH K01 awards, and NIH Predoctoral and Postdoctoral awards.

Dr. van Ryn has served on a number of national advisory groups and committees, and as an expert advisor to a wide range of organizations on the subject of unintended provider contribution to disparities in care. Her newest research projects focus on developing and testing interventions to reduce disparities in care targeting provider and patient factors.

Paul J. Wallace, M.D., is chief medical officer and senior vice president for Clinical Translation at Optum Labs, which works to develop and sustain a community of research and learning partners to collaborate on some of the most critical problems in health care today. He is an internist, hematologist and oncologist and health services researcher with prior professional roles at The Lewin Group and with Kaiser Permanente. He also currently is the Board Chair for AcademyHealth, the professional organization for health services and policy researchers.

Colorado Access is a nonprofit health plan that provides access to behavioral and physical health services for Coloradans. Dr. Waxmonsky is also an Associate Professor at the University of Colorado School of Medicine, Departments of Psychiatry and Family Medicine, Director of Community Mental Health Integration at the University of Colorado Depression Center, and a licensed clinical psychologist.

She is an expert on behavioral health – primary care integration and implementation methodologies with over 14 years' experience. Her clinical and research work focuses on the development and implementation of evidenced based behavioral health interventions and integrated care models for persons with psychiatric illness and medical comorbidities.

Dr. Williams is a Population Health Scholar in the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery. He has been a leader at Mayo in the translation of evidence-based collaborative care models into sustainable models in primary care practices, and he has published over 25 articles and book chapters mostly related to integrated behavioral health topics. He is a graduate of the University of Minnesota and Mayo Graduate School of Medicine.

Dr. Yost’s primary interests are in health literacy and patient-reported outcomes measurement. She has 13 years of experience in outcome measure development and validation, and she is the lead quantitative methodologist for Mayo Clinic's Survey Research Center. Her research focuses on using patient-centered questionnaires to measure experiences of illness and perceptions of health care received, with the overall goal of using this information to enhance patients' quality of life and improve quality of care.